FAQ's

If your questions aren’t answered here, please contact us at Heritage Hideaways. We’re happy to help!

What payment methods are available?

There are 3 payment methods, Paypal (fee), Credit Card (fee), Debit Card (no fee).

What time is check in/check out?

Check in is available from 3.00pm. Check out is 10.00am.

How do i make a booking?

There are two ways to book, online or over the phone.

Can i arrive late at the accommodation?

Yes late arrivals are accepted. You will be emailed or texted your pod specific key code so your arrival will be stress free with self check-in at anytime that suits you.

How will i know that my booking is confirmed and payment has been received?

When you have placed your booking request you will receive a confirmation email to the email address provided, details of your payment are also specified in your email.

Refunds policy?

If cancelled 5 days prior to arrival date, balance will be refunded, however 20% of total balance will be non refundable and taken as deposit.